Platform Features

Everything your practice needs to run more efficiently

Three integrated capabilities that work together — not three separate tools you have to coordinate yourself.

AI-Assisted Workflow Automation

Automate the work your staff repeats every day

Praxiflo breaks complex workflows into precise, independent steps — each handled by a specialized agent that operates your EMR exactly as a trained staff member would. Every step has its own validation and failover logic, so a single exception never stalls an entire workflow. No API required, no EMR replacement, no additional per-seat licensing.

Praxiflo workflows dashboard showing 7 active automated workflows with schedules and run status

Clinical inbox processing

Document routing and triage

Appointment alerts

Works on any EMR — no API required

External payer integrations — real-time referral and eligibility data

Clinical document inbox: a single incoming document triggers separate agents for imaging results, lab values, medications, and medical history — each step logged, each with its own fallback if it cannot complete.

Lab and imaging summarization: results are summarized in a provider-specified format and prepared for review — so providers see a structured summary, not raw document text.

Appointment alerts: scans upcoming appointments and flags issues that need resolution before the visit — outstanding balances, missing referrals, insurance exceptions, or any custom pattern your practice defines.

Works on Athenahealth today. Architecture supports adding any EMR — API-backed or browser-only.

External payer integrations: fetches real-time referral status and eligibility data directly from payers such as UnitedHealthcare — so your team always has the most current information before a visit.

Virtual Assistants

Human expertise where automation stops

Not every task should be automated. Patient calls, insurance disputes, and judgment-based follow-ups are best handled by a person. Praxiflo's virtual assistants are HIPAA-trained, supervised, and integrated directly into your task queue — so nothing gets lost between automation and human action.

Praxiflo task dashboard showing VA task queue with open, in-progress, and closed task counts

HIPAA-trained, English-fluent assistants

Handle exceptions automation can't resolve

Patient outreach and contact tasks

Tracked task queue with SLA visibility

VAs work directly inside your EMR using their own EMR credentials — no screen sharing, no proxy access.

Task queue tracks pickup time, completion time, and blocking reasons. You see performance, not just outputs.

VAs are the universal fallback layer — any task a workflow can't complete automatically routes to a VA.

Claims Intelligence

Stop losing revenue you've already earned

Most practices have unpaid or underpaid claims sitting unnoticed. Praxiflo imports your claims data and surfaces exactly where revenue is leaking — by payer, procedure code, and claim age — so your team can act before the window closes.

Praxiflo claims analytics showing payment rate heatmap by CPT code and payer, with outlier claim detection

Unpaid and underpaid claim identification

Payer performance scorecards

CPT-level collections analytics

Revenue trend dashboards

Payer scorecard: compare expected vs. actual reimbursement by insurance carrier to identify systematic underpayment.

Zero-paid claim tracking: surface claims that received no payment and need follow-up.

CPT-level analysis: understand which procedure codes are consistently underperforming.

See these features in your practice

Schedule a demo to walk through how each capability would apply to your specific EMR and workflows.

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